HCL off-campus for Technical Support Officer

Company :HCL

Website :www.hcl.com

Job Role :Technical Support Officer

Eligibility :Any Graduate

Experience :0 - 1 Year

Venue Location :Hyderabad

Job Location :Chennai/Noida

Event Date :07 Aug 2014

Event Time :09:00 AM - 12:30 AM

Company Profile:

HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 6.4 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies (www.hcltech.com) and HCL Infosystems (www.hclinfosystems.in). The 37 year old Enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 90,000 professionals from diverse nationalities, operating across 31 countries including 505 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

Job Description:

Responsible for giving Technical support to International customers over the Phone.

Minimum Qualification: Graduate in any Stream, Undergraduate are also welcome, Should be comfortable working in night.

Shifts i.e. 24x7x365 enviornment.

Job Responsibilities:

Should be able to Meet minimum login hours.
Meeting SLA on time.
Keeping AHT under control.
Attendance should be above 96%.
Should not take any unsched leave.

Skill Set:

Strong oral and written communication skills which includes (Fluency & Coherence, Grammatical ability.
Pronunciation and Accent, Interactive Communication, Lexical Resource).
Basic Desktop and computer knowledge.
Understanding of ISP/Networking concepts.
Possess good organizational and time management skills.
Display strong initiative in resolving issues of customers.
Exhibit strong teamwork.
Must be capable of demonstrating problem solving skills.
Attentive listener.
Ability to use common courtesies .
Confident while communicating.
Experience: Freshers are welcome.
1 year experience in any international BPO would be an added advantage.
Relevant expereince of any industry would be taken into consideration.

Compensation:

· CTC is 1.64L during the training which will be 2-3 months.
· Post the training additional 15K to 37K will get added to CTC depending upon the project they gets deployed.
· But this increased amount gets paid after 6 months accumulated.
· So ideally first 6 months the salary will be 1.64L.

Selection Process:

1. Screening Round,
2. Voice & Accent Round,
3. Technical & HR Round

Other Details:

There are no registration charges .
Please carry two resumes and photographs.
Kindly refer this job to your friends.

Venue Details:

Swami Vivekananda Institude of Technology,
Mahbub College Campus, Secunderabad - 3,
Hyderabad, Telangana.

Note:

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